Berkshire's Local Bike Shop

0118­ 946 3050

Terms and Conditions

Please read these conditions carefully before using the AW Cycles website. By using the AWCycles.co.uk website, you signify your agreement to be bound by these conditions. AW Cycles has used all reasonable commercial endeavours to ensure that the contents of its website are true and accurate in all material respects. However, it accepts no liability to any party, howsoever arising in relation to the content of its website or the links from it to third party websites. AW Cycles reserves its right to amend and update this website and its contents in its sole discretion.

 

AW Cycles Payment Policy

Making Your Payment

We accept many forms of payment including the major credit cards, Paypal, Google checkout Finance and BAC's transfers.

AW Cycles cONTACT iNFORMATION

How to Contact Us

A full set of contact details is included on our contact us page including a simple form for you to email us.

AW Cycles Security  Policy

Your Privacy & Credit Card Security

Your security is very important to us and we have taken every possible step to ensure that none of your personal information is at risk while you are visiting our site.

AW Cycles VAT

VAT

Prices quoted on this website include VAT at the standard UK rate, where applicable. A full VAT invoice will ship along with your order.

AW Cycles Special Orders

Back orders and Special Orders

If an item you order is not in stock, it will be placed on special order for you, but you are free to cancel at any time. We will advise you of the new delivery time.

AW CYcles Complaints

If You Wish To Complain

If you are not happy with any aspect of your experience with Aw Cycles, please email, phone or write to us. Full contact details are available on our contact page. We will attend to your complaint promptly and find a solution wherever possible.

AW Cycles Delivery Policy

Delivery and Returns Policy

We endevour to get you order to you as quick as possible but the defaut shipping method is always the cheapest, quicker methods are available in the checkout. If for any reason you are not happy with your order please return it to us complete with the returns form included in your order, usualy on the back of your invoice. 

 

Indemnity

Specification or price of any product is subject to change without prior notification. You are advised to confirm current specification and price before buying. 

AW Cycles & WEEE Regulations

The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK.

As cyclists we appreciate our environment and our impact on it. As a trusted cycle retailer we feel a direct responsibility through the relationships we have with our customers and the wider cycling community.

Waste Electrical and Electronic Regulation 2006

The Waste Electrical and Electronic Equipment (WEEE) Directive is intended to reduce the damaging effects of disposing of waste electrical equipment in landfills and encourage repair, recycling and proper disposal. The regulations give online retailers like AW Cycles a choice of how to comply, and we have chosen to fully commit by offering to take your old equipment in when you purchase new equipment from us.

WEEE - Not to be disposed of in household waste

For example, if a customer bought a new light from us we would accept their old light and prevent it going into a landfill site by disposing of it safely. This is an entirely free service, with no charge to you, the customer, so all you have to do is decide what to do with your unwanted equipment. When you buy any new electrical equipment from AW Cycles and are disposing of your old equipment you should do so in one of the following ways:

  • Take your old equipment to your nearest municipal household waste recycling centre (council tip) where they can deal with it appropriately.
  • Bring it to AW Cycles if you are close enough to us in Caversham, Reading.
  • Email AW Cycles to arrange postal collection. Depending on the size and weight of the item being posted we will either send you a pre-paid envelope in which to post it, arrange a courier collection or agree to refund the cost of posting it to us. If possible, it would help us if you include the make and model of the item, along with its approximate weight and dimensions.