Q1Do you deliver outside mainland UK?Top

We are happy to ship clothing and accessories to continental Europe. Fees vary depending on your location, so please contact us to confirm a price before placing your order.

We do not ship bikes and frames outside the UK.

We are currently unable to ship to addresses outside Europe.

Q2How much do you charge for delivery?Top

Delivery costs for the UK are as follows:

Free delivery when spending over £25

For orders below £25, delivery is charged at £2.95

Delivery is charged per order, not per item, so you will not be charged extra for an order containing more than one product.

Certain heavy or bulky items will carry an extra charge. This will be clearly shown in your shopping cart. If in doubt, add the item to your cart to display the shipping cost. You can easily remove it before completing your order.

For shipping outside the UK please contact the AW team to confirm delivery costs.

Q3When will you debit my account?Top

Your account will be debited on the day we despatch your goods, unless your order value is over £100, in which case we typically take a 25% deposit straight away and then take the outstanding balance on the day that we despatch your goods.

A deposit is also taken to reserve an item when paying by instalments through one of our finance packages. This is agreed with the customer when setting up the finance package.

Q4How do I cancel my order?Top

You can email or call one of our sales team who will cancel your order immediately. You will be sent an order cancellation confirmation email.

Q5How do I return an order?Top

You will need to post the item back to us. Please note that if it is a mistake on the part of AW Cycles the extra cost of postage will be refunded to you. If you are exchanging the product for a different size or you simply do not require the item then we cannot refund the extra postage costs incurred. If the item requires a courier, please contact one of our sales team who will agree a price and arrange a collection by courier to ship the goods back to AW.

Q6What are the methods of payment?Top

We will accept most credit and debit cards, either securely online, over the phone, by fax or mail. If you wish to pay by cheque or another method, please contact us first and we can advise you further.

Q7How can I get in contact?Top

You can email us at: info@awcycles.co.uk

Alternatively you can call us on: 01189 463050

When phoning AW Cycles, press 3 on our switch board to talk directly to a member of our mail order team.

Our sales team are in the office Monday - Friday 9am-6pm. If calling on a weekend you can leave a phone message.

Our team will respond to your messages and emails on Monday morning.

Q8What sort of guarantee do you offer?Top

All goods carry a standard 12 month warranty and most bikes have the frame guaranteed for a longer period. This varies depending on the brand you purchase and can range between 2 years and 10 years. In general, a bike will normally have a 5 year guarantee on its frame and a 12 month guarantee on its components. However, as this is set by the manufacturer and not by AW Cycles you are advised to contact us or the manufacturer directly for confirmation if you have any concerns.

Q9What happens if I don't like the product I have ordered?Top

If you're not entirely happy with a product that you have ordered you can return it in its original packaging for a refund. Please note that items must be unused and in a saleable condition. You will need to contact us first within 7 working days of receiving the product and we will send you the required returns information. Please note that you will be required to pay the costs of delivery back to us.

Q10How will my goods be delivered?Top

We use two forms of delivery. For large items such as bikes we use a courier service and the package will need to be signed for. For smaller parcels we use Royal Mail registered or special delivery or Parcelforce, depending on the value, weight and urgency of the item.

When we despatch your bike we will email you a tracking reference so that the parcel can be tracked at www.lynx.co.uk. If it is a parcel that has been sent by Royal Mail and it does not arrive, we keep records of all tracking numbers which can be provided if you contact a member of our sales team.

Q11Do you offer any type of credit services?Top

We offer interest free options up to 18 months depending on the value of the goods, and interest bearing finance up to 36 months, which also depends on the value of the goods. The interest free option is not available for sale items. A deposit is required to reserve items when paying by instalments, the amount of which will be agreed with you at the time we make the finance arrangements. For further information go to our finance pages.

Q12Can you deliver to my work or alternate address?Top

Although an alternative address can usually be catered for we reserve the right to restrict delivery to the cardholders statement address only.